Legal
Terms and conditions
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These terms are an agreement between you and [Legal entity name, ABN] ("we", "us"), the maker of nemodocs. They cover the nemodocs desktop app and the website at nemodocs.ai. By downloading, installing, or using the app, you agree to them. If you are using nemodocs for an organisation, you confirm you can agree on its behalf, and "you" includes that organisation.
1. What nemodocs is
nemodocs is software you install on your own device. It finds personal or sensitive details in documents and removes them, then checks its own work. All processing happens on your device. We do not operate a service that receives your documents, and these terms do not give us any right to them.
2. Your licence
We grant you a personal, non-exclusive, non-transferable licence to install and use nemodocs for your own or your organisation's internal use, on the terms and for the number of users and devices set out in the written agreement between us.
nemodocs is not sold from the website. Every licence is arranged directly with us, and the agreement we sign with you sets out its scope, its length, and what happens when it ends. If that agreement says something different from these terms, that agreement wins.
You may not:
- sell, rent, sublicense, or redistribute the app;
- make it available as a service to third parties;
- reverse engineer, decompile, or modify it, except where the law gives you that right regardless of these terms;
- remove or alter any notices in it.
We keep all rights in the app that these terms do not expressly grant. Your documents are yours; nothing in these terms gives us any rights over them or their contents.
3. Third-party components
The app includes open-source components, including tools such as Tesseract, Python, and Node.js. They all run on your device, like the rest of the app.
If you enable the optional AI discovery layer, additional open-source components and an open-weights language model are downloaded onto your device from third-party services at your choice; those services' own terms apply to the download itself. The download travels one way: software comes to your device, and nothing about your documents goes back. Once installed, the model runs locally like everything else, and your documents are never sent to these services or anyone else.
All of these components remain under their own licences, and we will provide copies of those licences on request.
4. The important one: check the output
nemodocs is a tool that assists redaction. It is not a guarantee.
It is careful by design, and it verifies its own work, but no automated system finds every sensitive detail in every document, every time. Scanned pages, unusual formats, and handwriting are particularly hard, and handwriting cannot be reliably machine-checked at all.
You are responsible for reviewing a document before you share it. The app gives you the tools to do this: the verification result, the compare view, and manual editing of redactions (available for PDF and Word outputs). Use them. A green banner is the app's opinion, not a legal clearance.
You are also responsible for making sure your use of nemodocs, and your sharing of any output, complies with the obligations that apply to you: privacy laws, client confidentiality, court rules, contracts, and anything else that governs the documents you handle.
5. Acceptable use
Use nemodocs only with documents you are entitled to process, and only for lawful purposes. Do not use it to conceal information you are legally required to disclose, or to mislead a court, regulator, or counterparty about what a document contains.
6. Pre-release versions
If you are using a test or pre-release build, it is provided for evaluation, may contain bugs, may stop working, and may differ from anything we later release. Feedback you choose to give us about it may be used to improve the product.
7. Updates and changes
We may release updates to the app and may change or discontinue features. App updates are something you download and install yourself; if you enable AI discovery, the app checks for model updates when it starts, as described in the privacy policy. Old versions may stop being supported, but because the app runs on your device, the version you have keeps working.
We may update these terms. If we do, the date at the top will change, and for anything meaningful we will say plainly on the website what changed, before or when it takes effect. Changes do not apply retrospectively. Using a version of the app released after a change means you accept the changed terms; if you do not, stop using the app. Nothing more is required, since there is no account to close.
8. Price
Price and payment terms are set out in your agreement with us. There is no checkout on the website and nothing to pay for on it; you will always see the price clearly, in writing, before you agree to anything. Where a fee recurs, it applies per renewal period and may change with notice before you renew.
Refunds. We will arrange an evaluation with you before you commit, so please use it. Beyond that, refunds are handled under your agreement with us, and we do not offer refunds for change of mind. This does not limit the Australian Consumer Law: if the app has a major failure, you are entitled to a refund or replacement, and for other failures, to have the problem put right. Whatever rights your local consumer law gives you stay yours too.
9. Warranties and liability
Australian Consumer Law. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that the law does not allow us to exclude. If you have equivalent non-excludable rights under the laws of another country, nothing here limits those either.
Beyond that: the app is provided "as is". To the extent the law allows, we do not promise that it will be error-free or uninterrupted, or that it will find every sensitive detail in every document. We are not liable for loss arising from a document you shared without checking it, or for indirect or consequential loss.
Where the law allows us to limit (but not exclude) our liability, we limit it, at our option, to re-supplying the software or paying the cost of re-supply. For any liability not covered by the Australian Consumer Law paragraph above, our total liability to you is capped at the greater of AUD $100 and the amount you paid us for the app in the 12 months before the claim.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by negligence.
10. Termination
You can stop using nemodocs at any time by deleting it. Your licence ends automatically if you materially breach these terms and do not fix the breach within 14 days of us telling you about it. Sections 3, 4, 9, and 11 survive termination.
11. General
These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales have non-exclusive jurisdiction, but if the law of your country of residence gives you the right to sue at home or to the protection of its consumer laws, these terms do not take that away. If part of these terms is found unenforceable, the rest still stands. These terms, together with our privacy policy at nemodocs.ai, are the whole agreement between us about nemodocs, and we will honour that policy.